How long will it take to receive my order? Processing Time: Orders are typically processed within 2–5 business days. Orders placed on weekends or holidays may be processed on the next business day. Shipping Time: Once processed, delivery usually takes 7–15 business days, depending on your destination and factors like customs or weather delays.
Can I change my shipping address after placing an order? We can update your shipping address only if your order hasn’t shipped yet. Please contact our support team at support@noirandblanc.com as soon as possible with your order number and the correct address.
Can I cancel my order? You may cancel your order within 24 hours of placing it. After that, we cannot guarantee cancellation before shipment. Please contact us immediately at support@noirandblanc.com if you wish to cancel.
Why isn't my delivered order complete? We operate from multiple warehouses worldwide. If your order includes several items, they may ship separately to ensure faster delivery — even if that means packages arrive at different times.
🚚 Shipping
Do you offer free shipping? Yes! We offer free shipping to the following countries: USA, Canada, UK, Mexico, New Zealand, Germany, France, Spain, and Italy for orders over $50. For all other destinations, a flat $20 shipping fee applies per order.
Do you ship internationally? Yes, we ship worldwide. Delivery times vary depending on your location, but most international orders arrive within 7–15 business days after processing.
Can I track my order? Yes! Once your order has shipped, you’ll receive an email with a tracking number. Use this number to track your package on the shipping carrier’s website.
Will I be charged customs fees or taxes on my order? International orders may be subject to customs fees, taxes, or import duties, determined by your country’s regulations. These fees are the customer’s responsibility. For details, see our Custom Fees Policy.
🔄 Returns & Exchanges
How do I return an item? We accept returns on unopened and unused items within 30 days of purchase. If your item arrives damaged or defective, we’ll provide a free return label. For more information, visit our Return & Refund Policy.
How do I make a return or exchange? Please follow the instructions in our Return & Refund Policy to start your return or exchange. Need help? Contact our support team at support@noirandblanc.com.
What items are not eligible for return? For hygiene and safety reasons, earrings and final-sale items are non-returnable. Please make sure your item meets our return conditions before sending it back.
When will I receive my refund? Refunds are typically processed within 5–10 business days after we receive and inspect your return. You’ll receive an email once your refund has been issued.
💳 Payments
What payment methods do you accept? We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal, Shop Pay, and Apple Pay. All payments are processed securely.
Is my payment information secure? Yes. We use SSL encryption and trusted payment gateways to protect your payment and personal information throughout the checkout process.
💎 Product Details
Are your jewelry pieces hypoallergenic or tarnish-resistant? Yes — our jewelry is made from high-quality, skin-safe materials designed to resist tarnish with proper care. Each piece is tested for comfort and durability.
How do I find my correct size? Please refer to our Size Guide on each product page for accurate measurements. If you’re between sizes, we recommend sizing up for the best fit.
How should I care for my Noir & Blanc pieces? Keep your jewelry dry and store it in a soft pouch or box when not in use. Avoid direct contact with water, perfumes, or lotions to maintain its shine and quality.
👩💻 Accounts & Support
Do I need an account to place an order? No — you can checkout as a guest. However, creating an account allows you to view order history, track shipments, and access exclusive offers.
How can I contact customer support? Our team is here to help. For any questions or assistance, please email us at support@noirandblanc.com
✨ About Noir & Blanc
Where is Noir & Blanc based? Noir & Blanc is a global fashion brand that brings together timeless style and modern sophistication. Our collections are carefully curated from trusted creators and ateliers around the world, ensuring every piece reflects our signature balance of elegance and minimalism.
What makes Noir & Blanc unique? At Noir & Blanc, luxury is about how it makes you feel — confident, refined, and effortlessly stylish. We handpick every piece to deliver premium quality and timeless appeal, offering women access to sophisticated fashion and accessories without the luxury markup.
Frequently Asked Questions
Yes! We offer international shipping. Shipping times may vary depending on your location, but international orders typically take 10-20 business days to arrive.
Yes, we provide free standard shipping on all orders over $100. For orders under $100, a small shipping fee applies, which will be shown at checkout.
Yes! Once your order has shipped, we will send you an email with your tracking number. You can use this number to track the progress of your package through the shipping carrier’s website.
At Gild & Grace, we operate multiple warehouses in different cities. In some cases, if you’ve purchased multiple items and we don’t have all products in the nearest warehouse to you, your items may be delivered separately. This helps ensure faster delivery, even if some items need to be shipped from different locations.
You can cancel your order within 24 hours of placing it. After that, we cannot guarantee that your order will be canceled before it ships. Please contact us as soon as possible if you wish to cancel.
We accept returns on unopened and unused items within 30 days of purchase. If your product is defective or damaged, we’ll provide a return label at no cost to you. For more details, please visit our Return & Refund Policy.
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