Frequently Asked Questions

Do you ship internationally?

Yes! We offer international shipping. Shipping times may vary depending on your location, but international orders typically take 10-20 business days to arrive.

Do you offer free shipping?

Yes, we provide free standard shipping on all orders over $100. For orders under $100, a small shipping fee applies, which will be shown at checkout.

Can I track my order?

Yes! Once your order has shipped, we will send you an email with your tracking number. You can use this number to track the progress of your package through the shipping carrier’s website.

Why isn't my delivered order complete?

At Gild & Grace, we operate multiple warehouses in different cities. In some cases, if you’ve purchased multiple items and we don’t have all products in the nearest warehouse to you, your items may be delivered separately. This helps ensure faster delivery, even if some items need to be shipped from different locations.

How do I cancel my order?

You can cancel your order within 24 hours of placing it. After that, we cannot guarantee that your order will be canceled before it ships. Please contact us as soon as possible if you wish to cancel.

How do I return an item?

We accept returns on unopened and unused items within 30 days of purchase. If your product is defective or damaged, we’ll provide a return label at no cost to you. For more details, please visit our Return & Refund Policy.

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